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Christmas Letter by Jill Raines

Christmas Letter by Jill Raines

Christmas at Crossroads

I cannot believe how quickly the year has passed.

We have been successfully recovering from the loss of our Council funding and unfortunately suffered another blow. We have received notice from Enfield Clinical Commissioning Group of the withdrawal of our funding from 31st March 2020.

The funding enabled us to provide continuing care respite to seriously ill people. This represented the only free at point of delivery respite service we were able to provide. It saddens us greatly to give notice to those of you who are funded by this project.

Please see a separate letter notifying you of this withdrawal if you are affected. 

You can of course purchase care directly from us at a cost of £17.50 per hour weekdays and £19.50 per hour at weekends.

You may also be eligible to receive a Direct Payment from Enfield Council to help pay for care. Enfield Carers Centre will be able to advise you on 020 8366 3677.

In the coming year we plan to forge closer working relationships with Enfield Carers Centre in order to provide a more effective service to Enfield Carers and those they care for.

Janet Brown Award 2018

Once again our Trustees found it very difficult to choose a winner and actually  three Care Support Workers were chosen. The awards were made at the October staff meeting held at the Stag and Hounds Pub in Edmonton where a good time appeared to have been had by all. We welcomed Mike Brown (Janet’s Husband) as Guest of Honour to oversee the Janet Brown Award Presentations. It was a bumper year as the Board of Trustees were unable to choose between two nominees and we also initiated a new Peer Award. The joint winners were Marcela Heglasova and Teri Monteiro and Josephine Kingston was the first ever winner of the new peer award. Well done to all.

I have enclosed on the orange sheet our Annual Janet Brown Nomination Form 2019 for the Care Support Worker who has gone ‘the extra mile’. I am hoping that once again we will give our Trustees a difficult job to choose the 2019 winner. This is the 6th year that Janet’s husband Mike has sponsored the award in Janet’s memory. Janet was a long serving valued Trustee who went ‘the extra mile’ herself therefore the award is aptly named.

I have included on the buff sheet our Annual Satisfaction Questionnaire. This is a requirement of our Care Quality Commission regulator therefore I would appreciate you completing it and returning it to the office by the end of January. We cannot afford to send stamped addressed envelopes however please feel free to return the form via your Care Support Worker. 

A Star in our Midst

Our colleague Cheryl Codrington-Peart who is our iCan Navigator was nominated and chosen to switch on the Christmas Lights at Edmonton Green on 23rd November. When Cheryl received the email notifying her of this honour she presumed it was a hoax. The iCan Service is a new project which is aimed at supporting vulnerable adults to remain living healthily and independently in the community, it is aimed at adults of all ages and not just older people. Cheryl covers the Edmonton area holding a Tea and Chatter group at Edmonton Green Library on the last Thursday of each month between 10-12 and a Memory Club at Community House on the second Wednesday of every month between 10-12.

Length of Service

I was recently reminded by one of our Care Support Workers that she had been working with us for 11 years and she hadn’t received her Long Service Badge. I felt awful as I had not commemorated this important event. Sadly Carers Trust our umbrella group no longer have an in house shop for us to purchase these items which is at least one reason for my memory lapse. Since this discussion I have thought a lot about our Care Support Workers length of service records which are amazing. 18% of our staff have over 15 years’ service with 25% having 10 or more years. 14.5% have more than 5 and 32% have under 5 years’ service. We have another 2 great statistics with 2 Care Support Workers having over 20 years’ service and 1 at over 30 years.  I hope that you will agree that having 68% of Care Support Workers who have more than 5 years’ service is something to be celebrated (even if we have to make our own badges –Blue Peter style).

Welcome To Communications Administrator

We are pleased to announce that Rosa Cannone has joined us as our Volunteer Communications Administrator. She will be looking after our website and facebook etc. She is working hard to get us better ratings and increase our facebook followers so would appreciate you ‘liking’ our pages. She would like the opportunity to use real stories on our site so please consider writing a small piece about your experience of Crossroads. Rosa can do all the technical stuff but needs us to supply real content. Please take a moment to look at her work in progress.


Welcome To Care Support Workers

Kashala Baker who joined us in February, Whitney Tango who joined us in June, Katie Charalambous in October and Ruth Oyewole and Edith Ryan most recently in November. We were also very pleased to welcome back from maternity leave Stanislava Draganova.

Goodbye to

Sam Boachie our Senior Care Support Worker is retiring after 25 years’ service with Crossroads. Sam is well known to many of you as he visited homes to complete care and risk assessments along with working in the office. The place certainly won’t be the same without him!  We wish him well in his retirement.

Our long serving Chairperson Geraldine Orfeur is retiring at the end of December 2019 after serving us faithfully for 18 years altogether. She was brought into the organisation on the premise of attending the 2002 New Year’s Party – next thing she knew she was a Trustee. Geraldine went on to become our Vice Chairperson and latterly our Chairperson. We owe a very big thank you to Geraldine for her loyalty over such a long time and wish her a long and happy retirement. Fellow Trustee Jennifer Mixer will be taking over the role from January 2020 and we wish her well.

We also said goodbye to our Treasurer Phil Harris in October as he is now resident in South Wales. Fellow Trustee Simon Cassia has now been elected to the Treasurer position.

Thank you for your support

We would like to thank all of you who personally made donations throughout the year and particularly those of you who donated to our charity in memory of your loved ones.

I take this opportunity of enclosing a yellow Gift Aid form should you wish to make a donation to our charity to support local carers and perhaps consider leaving Crossroads a legacy. 

Season’s Greetings to you all

With my best wishes

Jill Raines

Chief Executive

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