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The Care Quality Commission (CQC) rates our care services

The Care Quality Commission (CQC) rates our care services

Last year, the Care Quality Commission inspected our care at home services we offer in Enfield area. Our first goal is to support all informal carers who have caring responsibilities for a child, young adult, their partners, their parents or other relatives in their own homes.

The service aims to give a regular break to the carer; during this time provides care and support which includes the provision of the regulated activity of personal care where this is an identified need.

The commission rated about our expertise: Dementia, Learning disabilities, Mental health conditions, Personal care, Physical disabilities, Sensory impairments, Caring for children (0 – 18yrs), Caring for adults under 65 yrs, Caring for adults over 65 yrs.

The five questions they ask about services and what they found

  • Is the service safe? GOOD 
  • – Relatives confirmed that they were supported by a regular team of care staff, which meant that people received support from familiar care staff that knew their needs. Relatives confirmed that care staff were generally always on time and if they were running late, the office phoned them to make them aware. Rotas allowed care staff sufficient travel time between care calls.
  • Is the service effective? GOOD
  • – The service worked effectively as a team and in partnership with a variety of health care professionals to ensure that people received holistic care and support to meet their needs. Care staff recorded their daily visits with details of the visit and any significant events so that effective information exchange took place with other members of the team, visiting health care professionals and relatives. 
  • Is the service caring? GOOD 
  • Care plans detailed the level of involvement people and their relatives had with the planning and delivery of care and support. Detailed information within the care plan defined how people wished to be supported with their care and support needs which reflected their likes, dislikes, choices and preferences. 
  • Is the service responsive? GOOD 
  • The service provided respite and relief breaks to relatives who had taken on a caring role for their relative. As part of the care and support that the service provided, people were also supported to access the wider community, participate in activities, attend important appointments and providing companionship. We saw records confirming that people had been supported to go swimming, visit museums, ten pin bowling and shopping. 
  • Is the service well-led? GOOD – Care staff were very positive of their working experience with the service and told us that they felt valued and appropriately supported in their role. Care staff told us that the registered manager and other senior staff were always available and approachable to deal with their queries or concerns. 

Click here for full summary 

 

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crossroads

Jill is the current Chief Executive of the Charity and has managed Crossroads since 1988 and has steered us through 28 of the 31 years that the charity has been in existence.
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